I think ^(link) therefore I err

Monday, August 21, 2006

Business Decisions 101

What to do in this situation:

On the one hand you have people being vigilant about terrorists and refusing to fly with others who they think are terrorists.
(Empowered people insisting that airport workers do a good job or else they will take their business to another airline)

On the other hand you have 3 families of children who delay a plane for 3 HOURS because they don't want to fly with people speaking Arabic!!!
(you've now just delayed the other people on the plane for 3 HOURS in order to triple check some Arab people who have already passed inspection and to please 3 families with children who will annoy passengers anyway

What would you do?